Cancun Key Rental Terms & Conditions

PAYMENT & RESERVATIONS

• Payment: We require 100% prepayment via bank transfer, Zelle, PayPal (+5% fee), Wise. Sorry, we do not accept cash and credit cards.

• Long-term rentals: Monthly payments due by the specified date each month

• Cancellation policy: We offer a 50% refund for cancellations made 30+ days before check-in; unfortunately, we cannot provide refunds for cancellations made less than 30 days before arrival

• Security deposit: Required upon booking, equal to one month's rent; promptly returned after satisfactory checkout

CHECK-IN/CHECK-OUT

• Check-in: Available after 4:00 PM

• Check-out: Please vacate by 11:00 AM

• Late checkout: If you need extra time, we charge half the daily rate for up to 6 hours, and the full daily rate beyond that

OCCUPANCY GUIDELINES

• We maintain maximum guest limits for safety and comfort; exceeding limits unfortunately requires immediate departure without refund

• Children under 2 are welcome and don't count toward occupancy limits

• Additional sleeping arrangements beyond provided bedding aren't permitted

PROPERTY CONDITIONS

• Properties are provided in current condition

• Please report any inventory discrepancies immediately to avoid potential charges

• Amenities like pools and hot tubs are available for your enjoyment, though we ask you use them responsibly and at your own risk

• We appreciate prompt reporting of any property issues to prevent further damage

PET POLICY

• Pets are welcome in select units with prior approval and additional fee

• We ask pet owners to keep pets leashed outdoors, off furniture/bedding, and clean up after them

• Unauthorized pets require immediate departure without refund plus $250 cleaning fee

• Pet damages will be charged as incurred

UTILITIES

• Short-term rentals: Normal usage included; we may charge for excessive consumption

• Monthly rentals (28+ days): All utilities (electricity, water, propane, internet) are the guest's responsibility and must be settled before checkout

HOUSE RULES

• Quiet hours: 10:00 PM to 8:00 AM daily for everyone's comfort

• Smoking: Not permitted inside apartments or most building areas

• Weapons, fireworks, destructive behavior, illegal substances: Result in immediate contract termination without refund

• Violations that require police involvement incur a $250 fine

VISITORS & BUILDING ACCESS

• All visitors must register at the front desk with valid ID

• Guests are responsible for their visitors' behavior and any resulting fines

BUILDING ETIQUETTE

• Littering: Please don't throw items from windows; violations result in up to $250 fine

• Parking: Please use only designated spots to avoid $250 fine or towing

SERVICE & MAINTENANCE

• All repairs must be performed by our authorized service providers to maintain quality and warranty coverage

• Air conditioning maintenance is required every 6 months at guest's expense

• We ask that you don't attempt unauthorized repairs, which may void warranties

BUILDING COMPLIANCE

• Please respect all building regulations and community rules

• While we're not responsible for building-imposed fines, we ask for your cooperation

• Two building rule violations may result in contract termination

INVENTORY & CARE

• We provide a complete inventory for your review upon arrival

• Please report any discrepancies within 24 hours

• We understand normal wear occurs; charges apply only for damage beyond reasonable use

• Please don't remove property items without authorization

EMERGENCY PROCEDURES

• During severe weather, we may need to access the property for protection

• Your emergency contact may authorize access when you're unavailable

• We may enter with proper documentation if the property appears abandoned

LONG-TERM RENTAL PROVISIONS

• Guarantor responsibilities: Joint guarantors share responsibility for all obligations

• Deposit forfeiture: During long-term leases, deposits aren't refundable for early contract termination

• Guarantors remain responsible for the full contract term

ADDITIONAL POLICIES

• Extensions: Please provide 24-hour notice; subject to availability

• Lost keys: Locksmith and replacement costs are the guest's responsibility

• Early departure: We're unable to provide refunds for shortened stays

• Subletting: Not permitted without written authorization

• Property access: We may need access for repairs/inspections with reasonable notice

• Personal belongings: We're not responsible for lost items; please use the provided safe

LEGAL COMPLIANCE

• We maintain a zero-tolerance policy for illegal activities, which results in immediate termination and may be reported to authorities. We appreciate your cooperation in maintaining a safe, legal environment for all guests.

We appreciate your understanding of these policies, which help us maintain quality accommodations for all our guests. Enjoy your stay with Cancun Key, Inc.